Support

Technical Support provided by IDEAL Software

For questions, which can be answered quickly (i.e. in less than five minutes and without further mail traffic), IDEAL Software provides free Standard Support.

For broad premium support it is possible to acquire Support Units. Premium Support is provided by our Software Developers! One Support Unit equals 5 minutes of working time. For each support inquiry at least 2 Support Units are charged. You can acquire a multiple of 12 Support Units, the price for 12 Support Units is EUR 150,-.

With every support inquiry please provide us your license key, otherwise we are unable to process your inquiry. With every support incident we will notify you by e-mail about the charges to your support account as well as your final account balance.

Questions related to bugs in VPE are always free, if your inquiry should indeed be related to a bug in VPE. You are only charged for "how-to" questions, questions that are covered in the documentation, questions related to misuse of VPE or questions related to bugs in printer drivers or other third party software.

Customer's Responses

"I was concerned about buying from a European company, because of possible language problems and/or lack of support. Your quick email responses have laid that concern to rest. Feel free to use Monarch Bay as a US reference."

Ron Phillips, Monarch Bay Software, Inc., Houston, Texas, USA

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Products

Dynamic Report Engine and PDF Library

Products

Create Documents and Forms by 'point & click'