E-mails from VPE preview suddenly stopped working.

[Bengt]

A customer have sent E-mails from VPE previews during many years using Thunderbird as mail client, but yesterday that stopped working for most of the clients on their network. When pressing the E-mail button, Thunderbird is open, but no mail is created. They just see their old mails.

They use Windows terminal server 2008 R2. A strange thing is that it works for one client, but not for the other. Any suggestions about how to attack this problem?

Bengt

[IDEAL Software Support]

This can have many reasons. A few that come into mind: Antivirus software, changed permissions or the Simple MAPI DLL that is installed by Thunderbird was exchanged or invalidated.

[Bengt]

We disabled the anitvirus software, but that didn't help.

Is this a problem that you can help us with as a support question?

Regards,
Bengt

[IDEAL Software Support]

We can try to help you in the context of our paid premium support. This basically means to insert a lot of log messages into the e-mail code and sending several versions of the VPE DLL - and receiving log files - until the problematic part is found. But since you say that Thunderbird pops up, it is also possible that we will not see any error state in the logs- So this might not lead to a solution.

If you say this started happening from one day to another, I would rather recommend to investigate in the direction, what has been changed at the system level.