AddMailReceiver

[Obernier]

We are using the function AddMailReceiver to initialise the e-mail address of the receiver. Sending the message we get an error "receiver not reachable".
Looking at the properties of the contact:
instead of having "SMTP" in the type of mail, we have the e-mail adress.

I don't see any properties to set this information. Would there be a way to initialise this field with a VPE function ?

[IDEAL Software Support]

Use AddMailReceiver( "[SMTP:<receiver e-mail address>]" )

e.g.: AddMailReceiver( "[SMTP:someone@somewhere.com]" )

[Obernier]

Using your solution, in the receiver area we get =SMTP:someone@somewhere.com<someone@somewhere.com>" .

This solution works, but it does not respect our standard.
Would there be a way to have the adress written in a normal way
(As : someone@somewhere.com) ?

[IDEAL Software Support]

Using the square brackets is the standard. What mail software are you using?

[Obernier]

We are using Outlook 2002 - 2003

[IDEAL Software Support]

Maybe you may not use the square brackets, please see the following thread (can also be found by searching for "SMTP"): http://idealsoftware.com/phpBB2/viewtopic.php?t=165

[Obernier]

If i use with the square brackets or without the square brackets
i get the same result :
=SMTP:someone@somewhere.com<someone@somewhere.com

[Obernier]

Just to let you know that this functionality used to work with the version 3.10. The problem appeared with the version 3.60

[IDEAL Software Support]

We tested it right now with Outlook 2003, and we have no "=" in front of the e-mail recipient's address. Everything works here as expected and as it should. Maybe you have a configuration problem.

[Obernier]

We are using the solution you gave us :
Use AddMailReceiver( "[SMTP:<receiver e-mail address>]" )

But now we are having an other problem:
The message is sent with the option :
"message sent with the RTF Format"

Consequently, our client cannot read the pdf file joined withe the e-mail.

thank you for your solution.

[IDEAL Software Support]

This is a problem of the mail client. You should be able to configure this. VPE does not instruct the mail client to use RTF.

Regards
Thorsten Radde
IDEAL Software GmbH

[Obernier]

On the same client pc we made these 4 tests:

test 1
--> Version VPE 3.10 and using the function without "SMTP" and including
a pdf file attachement.
chReport:AddMailReceiver( "someone@tiscali.fr" ,1 ).

the result is:
--> the e-mail is sent correctly
--> the e-mail is received correctly with the file attachement
--> messagerie type : "SMTP"
--> Internet Format : "best format for Outlook"
from the sender
--> A: someone@tiscali.fr
for the receiver:
--> from : someone@tiscali.fr

test 2
--> Version VPE 3.10 and using the fuction with "SMTP" and including a
pdf file attachement.
chReport:AddMailReceiver( "[SMTP:someone@tiscali.fr]" ,1 ).

the result is:
--> the e-mail is sent correctly
--> the e-mail is received correctly with the file in attachement
--> messagerie type : "SMTP"
--> Internet Format : "best format for Outlook"
from the sender
--> A: someone@tiscali.fr
for the receiver:
--> from : someone@tiscali.fr

test 3
--> Version VPE 3.60 and using the function without "SMTP" and including
a pdf file attachement.
chReport:AddMailReceiver( "someone@tiscali.fr" ,1 ).

the result is:
--> the e-mail is not sent .
--> messagerie type : "someone@tiscali.fr"
--> Internet Format : "Format RTF"
from the sender
--> A: =SMTP:someone@someone.fr <someone@someone.fr>


test 4
--> Version VPE 3.60 and using the fuction with "SMTP" and including a
pdf file attachement.
chReport:AddMailReceiver( "[SMTP:someone@tiscali.fr]" ,1 ).

the result is:
--> the e-mail is sent .
--> the e-mail is not received correctly
--> the file in attachement is converted in binary format
and cannot be read.
--> messagerie type : "SMTP"
--> Internet Format : "RTF Format"
from the sender
--> A: =SMTP:someone@someone.fr <someone@someone.fr>
for the receiver:
--> from : [SMTP:someone@someone.fr]

In conclusion, today we cannot send e-mails with a file attachement.
We cannot modify the clients parameters .

[IDEAL Software Support]

Please use VPE v4.0 trial version. We do not maintain v3.60. If the problem persists in v4.0, then please tell me the exact configuration you are using, i.e.:

1) Exact version of Outlook (and any service pack)
2) Windows version and installed service pack.
3) Are you running an Exchange server? If so, exact version and service pack.

Regards
Thorsten Radde
IDEAL Software GmbH

[Obernier]

We have tried the VPE v4.0 trial version. Unfortunately, we still have a problem sending e-mails.

The message is still sent with the RTF Format, so that the clients still can not read the PDF attachement files.

1)Exact version of Outlook (and any service pack)
Outlook 2003 SP2

2) Windows version and installed service pack.
Windows 2000 SP4

3) Are you running an Exchange server? If so, exact version and service pack.
Exchange server 2003 SP2

[IDEAL Software Support]

We have currently no Exchange server installed. But I remember that we had to adjust some settings (at least in Outlook) to make things work. VPE itself just uses Simple MAPI and it does not instruct the mail client to use different attachment types than the ones supplied.

So this is very likely a system administrative problem. Have you tried to adjust any settings? We can install and configure Exchange, but this will require some time.

You should also try to use the flag VMAIL_RESOLVE_NAME in the call to AddMailReceiver(). This is the only difference to the code in v3.10, where this flag was supplied automatically.

Regards
Thorsten Radde
IDEAL Software GmbH