Email button in preview stopped working

Knowledge exchange related to the VPE Report Engine and PDF Library

Moderator: IDEAL Software Support

Email button in preview stopped working

Postby ZensoftBelgiumHZ » Fri Sep 21, 2018 9:50 am

The email-button on the preview stopped working. Office365 was installed as mailclient. This worked fine till yesterday.
Now when the e-mail button is used it gives an error that there is no default mailclient installed.

On other PC's (also with office365) everything still works fine. We've checked the registry and WIN.INI for MAPI=1.
The registry and WIN.INI are correct.

how can we solve this .
ZensoftBelgiumHZ
 
Posts: 27
Joined: Thu Dec 01, 2005 10:17 am

Re: Email button in preview stopped working

Postby IDEAL Software Support » Sat Sep 22, 2018 8:22 am

We don't know, what goes wrong. Obviously your system is badly configured. Follow the hint in the error message and check the settings for the default mail client. (PS: We do not provide support on how to administrate Windows.)
IDEAL Software Support
 
Posts: 1542
Joined: Thu Nov 18, 2004 4:03 pm

Re: Email button in preview stopped working

Postby ZensoftBelgiumHZ » Tue Sep 25, 2018 10:37 am

IDEAL Software Support wrote:We don't know, what goes wrong. Obviously your system is badly configured. Follow the hint in the error message and check the settings for the default mail client. (PS: We do not provide support on how to administrate Windows.)

All other (non-microsoft) software, like Acrobat PDF, installed on that PC has no problem to find the default mailclient. So for us its obvious VPE has a problem to find the default mailclient.
What does VPE check in the registry to find the default mail client?
ZensoftBelgiumHZ
 
Posts: 27
Joined: Thu Dec 01, 2005 10:17 am

Re: Email button in preview stopped working

Postby IDEAL Software Support » Wed Sep 26, 2018 9:21 am

Maybe you have not read the documentation: VPE supports two mail APIs, Simple MAPI and Extended MAPI.

Simple MAPI is activated by default. If for example your mail client software did not install or register a Simple MAPI layer, then this will cause the problem.
IDEAL Software Support
 
Posts: 1542
Joined: Thu Nov 18, 2004 4:03 pm

Re: Email button in preview stopped working

Postby ZensoftBelgiumHZ » Wed Sep 26, 2018 3:56 pm

IDEAL Software Support wrote:Maybe you have not read the documentation: VPE supports two mail APIs, Simple MAPI and Extended MAPI.

Simple MAPI is activated by default. If for example your mail client software did not install or register a Simple MAPI layer, then this will cause the problem.

I've red the documentation. And did a test with extended mapi ON and OFF.
We'll ask our customer to reinstall office365.
ZensoftBelgiumHZ
 
Posts: 27
Joined: Thu Dec 01, 2005 10:17 am


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