The SDK online activation key could not be found

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The SDK online activation key could not be found

Postby Bengt » Thu Nov 02, 2017 5:11 pm

I have used VPE with Dataflex (VPE4VDF) for many years, but today the message "The SDK online activation key could not be found" suddenly started to turn up when I run programs in the Dataflex developing system. Compiled programs run without problems.

In a thread below I see that it might help to uninstall and the re-install the VPE SDK. But what shall be uninstalled? Is it possible to uninstall just the licence key or must the whole VPE program be uninstalled and ther re-installed?

Bengt
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Re: The SDK online activation key could not be found

Postby IDEAL Software Support » Fri Nov 03, 2017 11:53 am

You must run the uninstaller which is installed together with the VPE SDK.
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Re: The SDK online activation key could not be found

Postby Bengt » Fri Nov 03, 2017 2:08 pm

After clicking Deactivate, uninstalling starts and goes to 2%. Then I get an error window Bad server response (Stage 0 Code 3). I have internet contacts and I deactivated the firewall. Then the performing uninstall shows 00 %, but it stop there. Nothing more happens.

Bengt
Last edited by Bengt on Fri Nov 03, 2017 2:55 pm, edited 1 time in total.
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Re: The SDK online activation key could not be found

Postby Bengt » Fri Nov 03, 2017 2:14 pm

Before getting the window I described above, I get an error window Bad server response (Stage 0 Code 3). I have internet contacts and I deactivated the firewall

Bengt
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Re: The SDK online activation key could not be found

Postby Bengt » Fri Nov 03, 2017 3:07 pm

It was not too easy to understand how it should be done, and when I got it I had tried to many times and was told to wait for two hours. This re-installation seems to be a tedious history.
Last edited by Bengt on Fri Nov 03, 2017 3:20 pm, edited 1 time in total.
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Re: The SDK online activation key could not be found

Postby IDEAL Software Support » Fri Nov 03, 2017 3:09 pm

Yes. Point your browser to idealsoftware.com/activate and follow the instructions.
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Re: The SDK online activation key could not be found

Postby Bengt » Fri Nov 03, 2017 4:17 pm

This seems to be a Catch-22 issue. Now VPE 7.1 is uninstalled and deleted from my computer. Only uninstall.exe is left in the VPE_P32.710 map. However running the installation program say that the software is already installed and running uninstall say reading uninstall.inf failed. Entering the old challenge key doesn't work either, returning the message the challenge key is invalid.

I need to come further with this as it is blocking my program development work.

Bengt
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Re: The SDK online activation key could not be found

Postby Bengt » Fri Nov 03, 2017 9:00 pm

I had a copy of the VPE_P32.710 map that I copied to Program files (x86) and from that one uninstall could be run. I also seemed as I succeded to deactivate VPE over the net, but when I try to re-install VPE 7.10 I still get the message that The software is already installed.

I also doesn't find any registry keys to delete.

What more can be done?
Bengt
 
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Re: The SDK online activation key could not be found

Postby IDEAL Software Support » Sat Nov 04, 2017 2:41 pm

This state can only be reached, if the uninstall is interrupted.

Delete the key
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Uninstall \ xxx

Where "xxx" is anything that starts with "Virtual Print Engine".

Please note: For 32-bit software on 64-bit Windows, the key is
HKEY_LOCAL_MACHINE \ SOFTWARE \ Wow6432Node \ Microsoft \ Windows \ CurrentVersion \ Uninstall \ xxx
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Re: The SDK online activation key could not be found

Postby Bengt » Sat Nov 04, 2017 4:43 pm

There is no key for VPE 7.10. I have also VPE 6.10 and VPE 7.00 installed, for them there are keys:

Virtual Print Engine SDK v7.00 Professional Edition 32-Bit
Virtual Print Engine SDK v6.10 Professional Edition 32-Bit

but i suppose that they shouldn't be deleted.

I searched the whole registry and there was no key referring to VPE 7.10

Bengt
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Re: The SDK online activation key could not be found

Postby IDEAL Software Support » Mon Nov 06, 2017 10:13 am

Please contact our support by e-mail to sort this out step by step.
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