Vpe

[Patrick.Elsen]

From time to time the below '(pseudo) code takes awfully long for some printers (mostly printers connected to remote printservers)

VpeOpenDoc
VpeSetDevice
VpeDevEnumPaperBins

repeat x1 = 0 to vNumBins - 1:
VpeGetDevPaperBinID
VpeGetDevPaperBinName
end.
VpeCloseDoc

After restarting the windows Print Spool service on the computer that this code is running on, the code executes fast.

Does anybody have any experience in how to solve this?
Any info on how to troubleshoot what is "crashing" the Print Spool service?

[IDEAL Software Support]

Our experience is, that Windows introduces huge timeouts when accessing network devices. This is also true when scanning e.g. for shared network drives provided by Samba. Unfortunately we have no clue how to solve this. Maybe you should contact directly Microsoft technical support.